Refund policy
Refund Policy
Last updated: March 22, 2026
Overview
At Resell Supply, customer satisfaction is important to us. We strive to provide high-quality digital products and a smooth purchasing experience. Please read this Refund Policy carefully before making a purchase, as it explains your rights and our obligations regarding refunds, replacements, and support.
By purchasing from Resell Supply, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Nature of Products
All products sold by Resell Supply are digital products and are delivered electronically, including but not limited to delivery by download link, email, account access, or other digital methods.
Because digital products are intangible and may be accessed, copied, or used immediately upon delivery, all sales are generally final once the product has been delivered, accessed, downloaded, or otherwise made available to you.
Accordingly, digital products are not eligible for return, exchange, or refund, except where required by applicable law or expressly stated in this Refund Policy.
2. Waiver of Refund Right After Delivery
By completing a purchase, you expressly acknowledge and agree that:
- you are purchasing a digital product;
- delivery may occur immediately after payment is completed;
- once the product has been delivered, accessed, or made available, your right to cancel, withdraw, return, or request a refund may be lost to the maximum extent permitted by applicable law.
Nothing in this Refund Policy limits any mandatory consumer rights that may apply under the laws of your country or region.
3. Limited Circumstances in Which a Refund May Be Considered
Refund requests may be reviewed only in exceptional circumstances, at our sole discretion where permitted by law, including the following:
a. Technical Access Failure
A verified technical issue prevents you from accessing, opening, or downloading the purchased product, and the issue cannot be resolved by our support team within a reasonable period of time.
b. Verified Delivery Failure
You did not receive the purchased product, and our system or support review confirms that delivery did not occur successfully.
c. Supplier Unavailability
A refund may be considered if, after your purchase and before effective access or fulfillment, we verify that:
- the supplier has permanently removed the product;
- the supplier no longer offers or supports the product;
- the listing has been deleted;
- or the product is otherwise confirmed by us to be unavailable through the supplier.
In such cases, we reserve the right to offer, instead of a refund:
- a replacement product,
- an updated access method,
- store credit,
- or other reasonable resolution, where appropriate and legally permitted.
4. Situations Where Refunds Will Not Be Issued
To the maximum extent permitted by applicable law, refunds will not be issued in the following situations:
- change of mind or buyer’s remorse;
- accidental purchases made by the customer;
- dissatisfaction after successful delivery, download, or access;
- failure to read or understand the product description before purchase;
- incompatibility with software, hardware, or third-party platforms that were not expressly guaranteed by us;
- delays caused by incorrect email addresses or other inaccurate information provided by the customer;
- inability to use the product due to the customer’s own device, software, account, or internet limitations, where the product itself was delivered correctly;
- requests made after the product has been successfully accessed or used, unless required by applicable law.
5. Support Before Refund
Before a refund is approved, Resell Supply reserves the right to investigate the issue and attempt to provide support, troubleshooting, replacement access, or another reasonable remedy.
A refund will only be considered after we have had a fair opportunity to verify and, where possible, resolve the reported issue.
6. How to Request Assistance
If you experience a problem accessing your purchase, please contact us at:
Email: resellsupply.tm@gmail.com
To help us review your request efficiently, please include:
- your order number;
- the email address used for the purchase;
- a clear description of the issue;
- and, where possible, screenshots or other supporting evidence.
Incomplete requests may delay processing.
7. Review and Processing of Requests
We review refund or support requests on a case-by-case basis. Submission of a request does not guarantee that a refund will be granted.
If a refund is approved, it will be processed to the original payment method unless otherwise required or agreed. Processing times may vary depending on your payment provider or financial institution.
8. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us first at resellsupply.tm@gmail.com so we can attempt to resolve the matter.
Initiating a chargeback or payment dispute without first contacting us may delay resolution and may result in temporary suspension of support or account-related services where applicable, subject to applicable law.
9. Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits any rights you may have under mandatory consumer protection laws. If local law grants you rights that cannot be waived, those rights will apply to the extent required by law.
10. Changes to This Refund Policy
We may update or modify this Refund Policy from time to time for legal, operational, or business reasons. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact
If you have any questions about this Refund Policy or wish to request support regarding your purchase, please contact:
Resell Supply
Email: nolanresells.vinted@gmail.com